Sales Manual
for Customer Service Representatives of Children's Education and Sports Programs
2.0
- Increase Your SalesYour administrator will know how to sell, and you will no longer feel embarrassed by them.
- No More Tedious CallsThe administrator will always have answers to customers' questions at their desk. No more endless calls.
- The First Step Towards Systematizing SalesConsistency is key to increasing sales. The sales manual offers a systematic improvement to your sales process. Sales won't decline with the arrival of a new administrator or if the current administrator forgets information.
- Everything is DocumentedEverything is clearly recorded in special journals. Each journal has its own manual and regulations.
- Administrator Leaving? No Longer a ProblemThere's no need to repeat everything over and over. No need to retrain a new administrator. Simply place the sales manual on the desk, where everything is detailed.
- 28 Checklists, Journals, Forms, and RegulationsIn addition to the sales manual itself, we include checklists, journals, forms, orders, manuals, contracts, and regulations, as well as step-by-step instructions for working with the CRM.
Who Will the Sales Manual Help?
It will help the leader who wants to:
Increase the number of clients and profitability.
The administrator handles the weekly purchase of "consumables."
Order and discipline prevail in the documents.
You go on vacation without worrying about what’s happening at the club.
You receive daily electronic reports from your administrators.
An employee gets sick? No headaches for you.
There is active engagement with "dormant" clients.
A light bulb burns out at the club? Employees resolve the issue on their own.
Conflicts with clients: minimized to the maximum.
EVERYTHING YOU NEED IS HERE
Simply place this book on the administrator's desk.
Here are 70 pages with all the information a children's club administrator needs:
It's an invaluable cheat sheet for the administrator to refer to every day.
- How to sell?
- What and where to record?
- What to do if...?
It's an invaluable cheat sheet for the administrator to refer to every day.
INCREASE SALES AT YOUR CHILDREN'S CENTER
Your administrator will sell more and better
- Administrator's conversation script for meeting a new client.
- Step-by-step instructions: what to do when a new client arrives.
- Sales model that secures memberships 90% of the time.
- Examples of possible dialogues.
- Template for giving a tour of the children's club.
- Secret tactic for dealing with difficult clients.
- Two additional sales techniques for the children's club that have proven their effectiveness.
- Checklist for the administrator to ensure consistent work with additional sales.
You can leave for a month and still manage the business.
The administrator sends you daily reports:
- Clients who came for a trial.
- Clients who didn't come for a trial.
- Calls and walk-in clients.
- Clients who paid for their memberships.
- Income.
- Expenses.
- Teachers' behavior (10-point checklist for each).
The administrator records and monitors everything important.
Payments, attendance, consumables, calls, potential clients - everything is logged.
All accounting records have their own procedural manual.
You can give the administrator the book, they will study it and organize a clear and correct document flow for you.
TEACHING THE ADMINISTRATOR
We demonstrate with examples.
For every situation, every sales technique, every instruction, and any new information, examples are provided of how it should be done and how it should not be done.
Free Bonus
In addition to the sales manual itself, we include checklists, records, forms, orders, instructions, contracts, regulations, and step-by-step guides for working with CRM.
- Сustomer Service Checklist
- Promotional Materials Checklist
- Administrator Appearance Evaluation Form
- Checklist for Classes in Our Children's Club
- Membership Freeze Request Form
- Membership Calculation Instructions
- End-of-Day Facility Inspection Procedure Instructions
- Detailed Working Instruction for the Administrator that Really Works
- Detailed Working Instruction for the Cashier
- Morning Club Rounds Journal
- Evening Club Rounds Journal
- Class Attendance Record
- Record of Calls and Visits from Potential Clients
- Employee Requests Log
- Received Payments Log
- Employee Hours Worked Log for the Children's Club
- Consumables Inventory Log
- Membership Document Processing Regulations
- Membership Form for Clients
- Membership Control Log
- Membership Expiry Reminder Form
Opinions about
Sales Manual
Sales Manual
Purchase Sales Manual
for Customer Service Representatives of Children's Education and Sports Programs
2.0
We'll send you the book in digital format, so you just have to print and bind it or put it in a binder.
All the administrators of the children's club, as well as the director and the manager, will always be able to use this book and find answers to many questions in it.
All the administrators of the children's club, as well as the director and the manager, will always be able to use this book and find answers to many questions in it.
30
€
50
€
Anton Kononov
Rubén Pascual— founder of the children's club network Robo-club.com.
Founder of Rudolf Children's Center,
Director of scriptsbay.com— a marketing agency for children's centers.
I worked as an administrator in my first children's club (about 12 years ago) for about 2 months.
Then I hired the first administrator. Since then, I've had 10-15 administrators working for me.
And with each new administrator— the same problems. Until you explain, until you teach, until you understand it yourself— two weeks glued to that administrator. That's how the sales manual came about.
Now I simply print this book and leave it on the administrator's desk. Everything they need to know about sales, their responsibilities, document management, and what to do in various situations (even during inspections)— they'll find it in this book.
And if they have questions about their work— they'll consult the book first, instead of calling me.
Founder of Rudolf Children's Center,
Director of scriptsbay.com— a marketing agency for children's centers.
I worked as an administrator in my first children's club (about 12 years ago) for about 2 months.
Then I hired the first administrator. Since then, I've had 10-15 administrators working for me.
And with each new administrator— the same problems. Until you explain, until you teach, until you understand it yourself— two weeks glued to that administrator. That's how the sales manual came about.
Now I simply print this book and leave it on the administrator's desk. Everything they need to know about sales, their responsibilities, document management, and what to do in various situations (even during inspections)— they'll find it in this book.
And if they have questions about their work— they'll consult the book first, instead of calling me.
Guarantee
If you're not satisfied with what you received, email us at a.kononov@scriptsbay.com and we'll refund your money. The guarantee is valid for 30 days from the delivery of the book.